Terms and Conditions

At Adah, every piece is created with attention to detail, quality, and craftsmanship. We value the experience of every client and strive to ensure that each order is handled with the highest level of care.

By placing an order through Adah, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

COLOUR ACCURACY & PRODUCT PRESENTATION

We take great care in presenting our collections as accurately as possible. Product photography is produced under professional studio lighting and may undergo editing to ensure the highest quality of presentation.

Despite our efforts, the colour of a piece may appear slightly different in person due to lighting conditions, photography, and individual screen settings.

Variations caused by monitors, mobile devices, brightness, contrast, or colour calibration are considered normal and do not constitute a defect. Such variations are therefore not eligible for return, exchange, or refund.

By completing your purchase, you acknowledge and accept these natural variations.

ORDER CONFIRMATION

Once an order has been placed and confirmed, it is considered final and will proceed to preparation.

We kindly ask our clients to carefully review all order details before completing their purchase, including the selected piece, size, colour, measurements, and delivery information.

Adah cannot be held responsible for errors in information provided by the client at the time of purchase.

RETURNS

At Adah, each piece is carefully inspected before leaving our atelier.

Returns are accepted only where an item is found to have a manufacturing defect or damage attributable to Adah.

Any request for a return must be communicated within 7 days of receiving the order.

For an item to qualify for a return, it must be:

Unworn and unused
Unwashed
Unaltered
In its original condition
Accompanied by the original tags
Returned in its original packaging
Accompanied by the original invoice or proof of purchase

Any item showing signs of wear, washing, alteration, misuse, or damage after delivery will not qualify for return.

All returned pieces are subject to inspection and approval before any resolution is offered.

REPORTING A CONCERN

If you believe your piece has arrived with a defect or has been damaged during delivery, please contact our Client Services team within 7 days of receiving your order.

Please provide:

Your order number
Your full name
Clear photographs of the piece
Clear photographs of the reported issue
A brief description of the concern

Client Services: +974 3347 7789

Our team will review your request and guide you through the next steps.

Please do not return an item before receiving confirmation and return instructions from Adah.

Returns received without prior approval may not be accepted.

FINAL SALE

Certain pieces are considered final sale and are not eligible for return or exchange.

These include:

Sale and discounted pieces
Promotional purchases
Limited-edition collections
Special collaboration pieces
Purchases made using a promotional or discount code

REFUND POLICY

Adah does not offer refunds for change of mind, personal preference, incorrect size selection, or incorrect colour selection.

Where a manufacturing defect is confirmed, Adah may, at its discretion, offer a repair, alteration, or replacement.

If the issue cannot reasonably be rectified or the piece cannot be replaced, an approved refund will be processed within 14 working days following receipt and inspection of the returned item.

Approved refunds will be credited to the original payment method used for the purchase.

COMPLIMENTARY ALTERATIONS

At ADAH, we offer complimentary size alterations to ensure the best possible fit for your abaya.

Free alterations apply to sizing adjustments only. Any damage caused after receiving the item—including iron burns, accidental cuts, tears, or other fabric damage—is not covered under our complimentary alteration service.

Our tailoring team will assess the damaged item and advise whether it can be repaired. Any additional cost for fabric, materials, or special repair work will be communicated to the customer before proceeding.

All delivery, collection, or courier fees related to alterations are the responsibility of the customer.

Client Services: +974 3347 7789

The piece must be returned in its original condition and must not have been worn, washed, or altered independently.

Complimentary alterations are not available for sale or discounted pieces.

Additional alterations may be subject to a service charge.

ORDER CANCELLATION

Once an order has been confirmed, it cannot be cancelled or exchanged.

As each order enters our preparation process shortly after confirmation, we kindly encourage clients to review all selections carefully before completing their purchase.

SHIPPING & DELIVERY

At ADAH, all local and international delivery or shipping fees are the responsibility of the customer.

We are pleased to offer complimentary alterations when required. However, any delivery or collection costs related to alterations will be covered by the customer. Alternatively, customers may arrange their own driver or courier for drop-off and collection.

International shipping fees may vary depending on the destination and courier service.

Our standard estimated delivery time is 3–7 working days.

During peak seasons, collection launches, promotional periods, holidays, or periods of high demand, delivery may take approximately 3–14 working days.

Delivery timeframes are estimates and may be affected by customs clearance, courier operations, public holidays, weather conditions, or circumstances beyond Adah's reasonable control.

For assistance regarding your delivery, please contact:

Client Services: +974 3347 7789

DELIVERY INFORMATION & CUSTOMS

Clients are responsible for providing complete and accurate delivery information, including their name, address, telephone number, and any other details required for successful delivery.

Adah is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by the client.

For international orders, any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the recipient unless otherwise stated at checkout.

CARE & CRAFTSMANSHIP

Each Adah piece is created with care and should be treated accordingly.

Clients are responsible for following the care instructions provided with their purchase.

Damage resulting from improper washing, ironing, cleaning, storage, alterations, or general misuse is not considered a manufacturing defect and will not qualify for a return or refund.

CLIENT RESPONSIBILITY

By purchasing from Adah, the client acknowledges the nature of handcrafted and carefully finished garments. Subtle differences in texture, finish, or appearance may occur and can be part of the character of an individual piece.

Such natural variations do not necessarily constitute imperfections or defects.

ACCEPTANCE OF TERMS

By placing an order with Adah, you confirm that you have read, understood, and accepted these Terms & Conditions.

Adah reserves the right to amend or update these Terms & Conditions when necessary. Any revised terms will be published through our official website and will apply to orders placed after the updated terms become effective.